Micgrup Telecomunicacions, S.L. Telecommunications and Telephones BARCELONA Barcelona
Micgrup Telecomunicacions, S.L. Telecommunications and Telephones BARCELONA Barcelona
Micgrup Telecomunicacions, S.L. Telecommunications and Telephones BARCELONA Barcelona
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The new OSV virtual PBX solution will allow your team to enjoy a VoIP communications service with "premium" functions and features, typical of large companies, totally within the reach of any company regardless of its size.

iNimbus VoIP can be used as a standalone voice application and service and also as an integrated system with other Unified Communications applications . You will have at your disposal a powerful, secure, scalable service (up to 100,000 users per node) and with the possibility of synchronizing it with mobility services, video and web conferences, chat, messaging, presence control and much more.

iNimbus VoIP offers security and guarantee of service, from a great manufacturer with extensive experience in communications: Unify.

What services does the iNimbus virtual PBX offer me?

INimbus automated attendant Automated attendant INimbus call forwarding Call diverts INimbus voicemail Voicemail
INimbus e-mail notifications Notifications by e-mail INimbus callback Call back INimbus Extension Groups Extension groups
INimbus Call Transfer Call transfer
INimbus call waiting Call waiting
INimbus schedules Schedule
INimbus welcome message Welcome message INimbus music on hold Music on hold Internal iNimbus calls Internal calls
Fax-2-mail iNimbus Fax-2-mail INiimbus direct access Direct access INimbus speed dial Speed Dial
DECT Wireless iNimbus DECT wireless DECT iNimbus Desktop DECT desktop INimbus mobile application softphone Softphone Mobile App

Solutions for iNimbus Call Center

SMART applications for agents and supervisors

With the Fidelity Connect application, agents will be able to perform all telephony functions and manage all their communication channels, view customer data, manage emails, chats, record calls and much more ...
The monitoring application allows you to view, detect and resolve in real time what is happening in the Contact Center department. The supervisor will be able to analyze the data and make decisions immediately on any communication channel.

All in one, come to the digital revolution

E-mails - Social networks - Chats - SMS
Fidelity Connect will allow agents and your Clients to establish contact in a very simple way through email, chats and WhatsApp, Facebook and Twitter messages from a single interface.
It offers a Customer Service in several channels, solves your queries and procedures more quickly and with a much more personalized treatment.

Communicate in a closer way with your Clients and in real time

Use the WhatsApp messaging application as one of the most used and demanded channels in Customer Service:

· Automatic distribution of messages
· Multi-channel and multi-platform
· Configuration and preparation of reports and statistics
· Integration with "ChatBots".

Control, analysis and monitoring tools

The Fidelity Connect application offers multiple possibilities to generate reports and options to monitor, control and analyze your Contact Center, improve agent productivity and the quality of service to your Clients. You can also integrate it with your CRM / ERP management system, open the file of your clients when receiving their calls or call them by clicking directly from their data.

Take a survey at the end of calls to assess the quality of your service

Agents will be able to make their calls by clicking on the Customer tab in the CRM

Avoid waiting for your Clients and offer the possibility of calling them back when an agent is available
Automate outgoing calls campaigns; do surveys, sales, manage payments, appointments ...
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Circuit, phone calls, instant messaging,
file sharing
, HD video calls
and much more

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